Please submit your cover letter and resume to firstname.lastname@example.org
Type: Full Time, Seasonal (3 month employment December - February)
Department: Team Ninja (Guest Services)
Mission: Support guest services team on the front line by returning voicemails, emails and live chat inquiries and with completing administrative tasks
Descriptors: Assist, Care, Knowledge, Above & Beyond, Hold the Line, Personality, World Class Service, Consistency, Innovation, Make It Right
-Represent the company on phone calls or onboard the event and look for opportunities to deliver SPECIAL to guests
-Deliver world class customer service, striving to anticipate needs and exceed expectations
-Understand the company’s policies and be prepared to speak with guests and make the decision as to whether to “Hold The Line” listening to their concerns but explaining to them why their request cannot be accommodated or whether to “Make It Right” and approve an exception, change, accommodation, etc. if appropriate
-Answer incoming phone calls, live chats, and emails from guests to book their reservations and/or answer any questions they may have
-Return voicemails each morning and throughout the day
-Develop thorough knowledge of events so that guest questions may be answered
-Transfer complex calls to GS Ninjas, Supervisor or Leader as appropriate
-Assist Ninja team daily with administrative tasks on their assigned events (collect past dues, collect missing guest information, work wait lists).
-Under direction of the GS Manager, track changes and new bookings daily and send new data to the cruise line through both direct correspondence and SeaWeb
-Assist Guest Services Leader with data clean up such as manifest comparisons using Excel
-Additional projects and duties as assigned
Qualifications and Experience:
-Associate’s degree or equivalent experience
-1 year of relevant experience preferred
-Must have good verbal, written and interpersonal skills
-Problem solving abilities
-Detail oriented with high accuracy
-Excellent organization skills and ability to multitask
-Ability to work under pressure and adapt to changes or challenges
-Computer proficiency (Email, Word, and strong Excel skills)
Discussions You Lead: You are responsible for providing support to the core frontline guest services team and are proactive in keeping administrative tasks up to date
Who Leads You: Guest Services Leader
Are you already polishing your ninja stars and practicing your best phone voice? You might be the next addition to our elite squad of Sixthman Ninjas!
Please submit your cover letter, resume, and a response in 200 words or less to each of the below to email@example.com
Tell us about a time where you felt looked after.
Tell us about a time you looked after someone else.