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The First Call

January 26, 2009
posted by Andy | View Comments

Best BuyI was running errands with the kids in the car on Saturday looking for the new version of Quickbooks (accounting software) for my wife.  She uses a Mac so I decided to call Office Depot to see if they had it before I drove up there.  An associate answered and said he thought they had it in stock.  I asked him to double check his inventory and let him know I had young kids with me and didn’t want to stop there if they didn’t have it.  He huffed and puffed but agreed to go look.  After a minute or so he returned to the phone saying they had the new version of Quickbooks in stock.  I then asked him to confirm if it was for Mac and he said that I would have to come look thru it all and find it for myself as it was too much for him to go through.  I thanked him for his time and said goodbye.

I then called Best Buy, which is literally across the street from Office Depot, and asked them to confirm if they had Quickbooks 2009 for Mac.  Within thirty seconds, the lady confirmed that they did and asked if she could leave it at the front desk for me.  I didn’t even get to tell her that I had kids in the car.  Didn’t have too.  I pulled in and she had it waiting there for me as she said she would and I was back on my way.

So guess who got my $200?

She gave me extra time with my family and Best Buy will get the first call next time.

Is your company Office Depot or Best Buy?

-Andy

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This entry was posted on Monday, January 26th, 2009 at 6:00 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Warren

    I work for Verizon..Sadly some days Office Depot and some days Best Buy..in other words inconsistent

  • Paula Rossi

    Andy – Sixthman is definitely Best Buy. Excellent Customer Service – always!

  • cassie

    I am currently unemployed (though my old company was definitely an Office Depot) but Andy, your company is 110% a Best Buy! The level of service you provide is unparalleled. THANK YOU!

  • Paul

    Unfortunately, the Office Depot employee who left the bad impression of his company will never make the connection when the layoffs begin.

  • http://www.sixthman.net Mike

    just don’t become a Circuit City

  • Chris Larochelle

    A company that doesn’t look after it’s base of customers will be one that will not last for long. Sixthman really seems to value their customer base and has always gone above and beyond, a very valuable lesson which others should choose to follow.

  • David

    The company I work for is a small startup technology company so we have few “customers” to impress, but in a company where you can not hide you have to be Best Buy.

    I told you this the last time we met at the Vinocity evening, but I envy your employess for having a leader with such vision to constantly strive to make the company better. Whether it is for the customers or the employees.

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